• Welcome and assist guests with a warm, professional, and friendly approach, ensuring a high standard of customer service.

• Manage hosting duties, including greeting guests, assisting with seating arrangements, and responding to guest enquiries.

• Provide attentive and personalised service to VIP guests, ensuring their requests and expectations are met to a high standard.

• Deliver VIP amenities and room service orders promptly and professionally while maintaining attention to detail.

• Handle guest concerns and complaints effectively, using strong problem-solving and communication skills to achieve positive outcomes.

• Complete daily paperwork, administrative tasks, and sales reports accurately and efficiently.

• Support restaurant and room service operations to ensure smooth and efficient service during busy periods.

• Communicate effectively with guests and colleagues across different departments to coordinate requests and maintain excellent service.

• Identify opportunities to promote services and increase sales while ensuring a positive guest experience.

• Maintain professional standards, attention to detail, and a customer-focused approach in line with Marriott hospitality standards.

• Provided friendly, professional, and efficient customer service in a busy retail environment.

• Assisted customers with enquiries, product information, refunds, exchanges, and general requests.

• Handled customer complaints and concerns calmly and professionally, using effective problem-solving skills.

• Processed transactions and payments accurately while maintaining high levels of attention to detail.

• Supported customers with online orders, collections, deliveries, and other store services.

• Worked closely with colleagues and different departments to resolve customer issues and ensure smooth daily operations.

• Maintained high standards of cleanliness, organization, and presentation across the customer service area.

• Assisted with stock availability enquiries and helped customers locate products throughout the store.

• Followed company policies and procedures, including customer service, health and safety, and cash-handling standards.

• Worked effectively as part of a team in a fast-paced environment while consistently maintaining a positive and customer-focused attitude.

• Maintained strict adherence to hygiene and safety protocols to safeguard patient

health.

• Organised meal service schedules to coincide with patient medication times for

optimal health outcomes.

• Monitored and reported any changes in patient appetite or specific dietary concerns

to healthcare staff.

• Maintained accurate patient accounts by obtaining, recording and updating personal

information.

• Delivered exceptional patient service by accurately taking and serving meal orders in

a hospital setting.

• Nepali

• English

• Hindi